Shopping Guide

Seller

suHa / Yoko Ito


Address

3-11-8 Ebisu-minami, Shibuya-ku, Tokyo 150-0022 Japan


Telephone number

+81 3-6822-1882


Shipping

Your order will be shipped within 5 business days after confirmation.

Weekends and holidays are not counted as business days.
Delivery dates may vary depending on the destination.
Delivery delays may occur due to weather or other factors.
There may be temporary closures.

[Shipping within Japan]
Free

[Carrier] Yamato Transport


[International Shipping]

ASIA ¥4,000
 JPY
Europe ¥5,000 JPY
U.S. / Canada ¥6,000
 JPY
[Carrier] EMS / DHL
Depending on your shipping destination, customs duties and other fees may apply, and you will be responsible for paying them.

Cancellation, Exchange and Return

If any of the following applies, please contact us within 7 days of receiving the product through the contact form. We will check the product’s condition and delivery status, and respond with an exchange or return.
(1) If a clear defect is found in the product

(2) If the product delivered is different from the order

(3) If damage occurred during shipping

We cannot accept cancellations, exchanges, or returns in the following cases:
* If damage or stains occur after the product reaches the customer
* If the product has already been used
* If the product was not purchased from our webshop
* If more than 7 days have passed since product arrival without contact
* If the product was returned without prior contact with us
* If the return is due to customer reasons (e.g., wrong size, wrong item purchased, etc.)
* If the product is missing its packaging (box, case, accessories, warranty card, etc.), or if the returned product’s condition is significantly different from when it was shipped

Please note that, due to the nature of viewing product images on a monitor, the color or appearance of the product may differ from the actual product. In such cases, this will not be considered a defect.

Payment

Credit Card (Visa, Mastercard, American Express, JCB)

Apple Pay

Google Pay

PayPal


Payment will be confirmed at the time of order, and charges will be made on the date specified by your credit card company.